Return Policy

We have a 60-day return policy, which means you have 30 days after receiving your item to request a return. 

To start a return, you can contact us at info.calmnia@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info.calmnia@gmail.com.

We want you to feel confident in your purchase. That's why your FirmFace Mask™ is covered by our 60-Day Money-Back Guarantee.

To qualify for a full refund:

  1. Your request must be submitted within 60 calendar days of delivery.
  2. The order must have been purchased directly from Calmnia.
  3. You must provide your order number and the email address used to place the order.
  4. The product must be returned to us before a refund is issued.
  5. The FirmFace Mask™ and included accessories must be returned together.
  6. The product must be reasonably clean and free from intentional damage, modifications, or misuse.
  7. You must follow the return instructions provided by our customer-care team and use the return address provided by Calmnia.
  8. Returns must include valid tracking information.
  9. Once received, the product will be inspected to confirm that it matches the order and has not been intentionally damaged or altered.

Once your return has been received and approved, we'll process your refund to the original payment method.

-Our guarantee does not cover products damaged through misuse, accidental damage, unauthorized modifications, loss of accessories, or failure to follow the product's usage instructions.

-Normal differences in individual results do not indicate that the product is defective.